Pinak Adventure Park Refund Policy

At Pinak Adventure Park, we are committed to providing our customers with a memorable and safe adventure experience. We understand that sometimes circumstances may require you to request a refund for your booking. Please review our refund policy below to understand our procedures and conditions for refunds.

1. Refund Eligibility

• Refunds may be requested for any booking made on our website, subject to the conditions outlined in this policy.

2. Refund Request Procedure

• To request a refund, you must contact our customer support team via the contact details provided on our website. Please provide the following information:
  • Your full name
  • Contact information (email and phone number)
  • Booking reference number
  • Reason for requesting a refund

3. Refund Timelines

• Refund processing times may vary depending on the nature of the booking and the circumstances surrounding the refund request.
• In general, refunds will be processed within 7-14 business days after receiving the request and determining its eligibility.

4. Refund Conditions

• Refunds will be issued under the following circumstances: a. Cancellation by Pinak Adventure Park: In the event we need to cancel your booking due to unforeseen circumstances, you will be eligible for a full refund. b. Cancellation by the Customer: If you need to cancel your booking, the following conditions apply:
  • Refunds requested more than 7 days before the scheduled date of the adventure experience will be eligible for a full refund.
  • Refunds requested between 3 and 7 days before the scheduled date will be eligible for a 50% refund.
  • Refunds requested within 3 days of the scheduled date may not be eligible for a refund. Refunds in such cases are at the sole discretion of Pinak Adventure Park. c. No-show: If a customer does not show up for their booked adventure experience without prior notice, no refund will be issued.

5. Payment Method for Refunds

• Refunds will be processed using the same payment method used for the original booking. If a refund is not feasible through the original payment method, an alternative method will be arranged in consultation with the customer.

6. Refund Disputes

• If you believe your refund request has been unfairly denied or processed incorrectly, please contact our customer support team for resolution.

7. Changes to the Refund Policy

• Pinak Adventure Park reserves the right to modify or update this refund policy. Any changes will be posted on our website, and the revised policy will apply to all future bookings.

Contact Information

If you have any questions or need further clarification regarding our refund policy, please contact us using the details provided on our website.

Last Updated: 27-10-2023

Note: This refund policy is intended as a general guideline. For specific terms and conditions related to your booking, please refer to the details provided during the booking process on our website.